Family Testimonials
Exceptional Care & Training Center Customer Satisfaction
Survey Results Recap
October 2008
- 91.59% overall satisfaction rating
- 91.03% overall satisfaction with physical condition of the building
- 94.00% overall satisfaction with quality of care
Exceptional Care & Training Center
Customer Comments
October 2008
"(My son) is taken very good care of and I know I have nothing to worry about. And you will call me if anything goes wrong. He's very much loved and taken good care of by the staff and nurse. I could never thank you enough."
"My daughter has been a resident since 1981 at ECTC. It is so nice to know that her needs are being met and that those in charge of her and those of administrative duties have such a welcome interest in her. Lisa was diagnosed at the age of 2 (1963) and we were told she might live until she was 18. Well this summer she turned 47. I think that tells what good care she has had. It is so nice not to worry about her and know that she is in such good hands. Thank you to everyone at ECTC."
"As you can tell from my answers I am extremely happy with ECTC. My daughter has been taken care of since 1980. My son since 2002. I have never visited when everything was not in good condition. The staff is always friendly and helpful."
"I am very pleased the way the resident is taken care of. They receive lots of love and care."
"I couldn't be more happy with the love and care you provide for my child. Thank you."
"I am very happy with staff and everybody that takes care of my son. I am very pleased. God Bless everybody. Thank you very much."
"We are thankful for ECTC and for the care they give our son. The ones who care personally to our son are especially dedicated and go above and beyond their duties in their care and compassion."